Terms & Conditions

Effective: September 2026
Búho, 51 High Street, Esher, Surrey, GB KT10 9RQ

1. About These Terms

These terms and conditions (“Terms”) apply to your use of buho.uk (the “Website”) and to any booking, ticket, or event with Búho (“Búho”, “we”, “us”, “our”). By using the Website or booking with us, you agree to these Terms. If you do not agree, please do not use the Website or make a booking.

2. Using Our Website

You agree to use buho.uk only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, anyone else. You must provide accurate and complete information when filling in any form on our site, including sign-up and booking forms.

We may update, suspend, or withdraw all or part of the Website at any time without notice. We do not guarantee the Website will always be available or error-free.

3. Bookings, Tickets & Events

Búho is a venue for adults. Entry to our events and premises is restricted to guests aged 18 and over. We reserve the right to request valid photo ID and to refuse entry if this cannot be provided.
Bookings and tickets are subject to availability and are only confirmed once you receive confirmation from us.
Prices, event dates, and details are correct at the time of publishing but may change. Where we make a material change to a booked event, we will let you know as soon as reasonably possible.
Cancellations, refunds, and rescheduling are handled on a case-by-case basis; please refer to the specific terms provided at the time of booking, or contact us directly.
We reserve the right of admission and may refuse entry or ask a guest to leave where reasonably necessary to protect the safety, comfort, or enjoyment of other guests or staff, or where venue capacity or licensing requirements require it.

4. Marketing Communications

If you opt in to hear from us, we may contact you by email, SMS, or other channels about upcoming events, offers, and news. Message frequency may vary, and standard message and data rates from your mobile provider may apply. You can opt out at any time by following the unsubscribe link in an email, replying STOP to a text message, or emailing invoices@buho.uk. See our Privacy Policy for more detail on how we use your information.

5. Intellectual Property

All content on buho.uk — including text, graphics, logos, and images — is owned by or licensed to Búho and is protected by copyright and other intellectual property laws. You may view and print content for personal, non-commercial use only, and must not reproduce, copy, or distribute it without our prior written permission.

6. Third-Party Links

Our Website may contain links to third-party websites or services (for example, payment providers or social media). We are not responsible for the content, accuracy, or practices of any third-party site, and including a link does not imply our endorsement of it.

7. Liability

We provide the Website and our events with reasonable care and skill, but to the fullest extent permitted by law, we exclude liability for any indirect or consequential loss arising from your use of the Website or attendance at an event. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
You are responsible for your own conduct and belongings while on our premises. Please drink responsibly — Búho operates a responsible service of alcohol policy and staff may refuse service at their discretion.

8. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes To These Terms

We may update these Terms from time to time to reflect changes in our business or the law. The effective date at the top shows when they were last updated. Continued use of the Website or attendance at our events after an update means you accept the revised Terms.

10. Contact Us

If you have any questions about these Terms, please contact us:
Búho
51 High Street, Esher, Surrey, GB KT10 9RQ
invoices@buho.uk

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